1starz Privacy Policy

1starz (https://1starz.net) places the highest priority on the privacy of its members. This Privacy Policy ("Policy") explains how 1starz collects, processes, stores, and protects your personal information.

By using 1starz's website, app, or any other service, you agree to this Privacy Policy. If you do not agree, please discontinue using our services.

This policy has been drawn up in accordance with the Curacao eGaming licence terms, international GDPR (General Data Protection Regulation), and applicable data protection laws. We believe transparency is the foundation of trust — which is why we give you full visibility into our data practices.

1starz only collects information that is necessary to provide its services, ensure security, and meet legal obligations. The types of data collected are described below:

We may collect information directly from you, automatically through your use of our services, and from third-party identity verification agencies.

1starz uses your information for the following purposes. Each purpose has a clear legal basis:

• Account Creation & Management: For registration, login, profile updates, and account security. (Required for the performance of a contract)
• Service Delivery: For managing games, betting, payment processing, and promotions. (Required for the performance of a contract)
• Identity Verification & KYC: To prevent fraud, combat money laundering, and meet legal obligations. (Legal Obligation)
• Responsible Gaming: To detect excessive gaming and take protective measures. (Legitimate Interests)
• Customer Service: To process support requests and resolve disputes. (Necessary for the performance of a contract)
• Marketing Communications: To inform you of promotions and offers, with your consent. (Based on consent)
• Security & Fraud Prevention: To detect and prevent unusual activity. (Legitimate Interests)
• Analytics & Improvement: To improve service quality and develop new features. (Legitimate Interests)

1starz shares your information only under strictly controlled circumstances. We never sell, rent, or disclose your personal data to third parties for commercial purposes.

Your information may be shared in the following circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information required to complete transactions.
• Identity Verification Agencies: Information may be shared with independent verification agencies for KYC and AML compliance.
• Regulatory Authority: Information may be disclosed to the Curacao eGaming authority or government agencies where required by law.
• Technology Partners: Cloud hosting and security services used to operate the site are restricted to their designated functions only.
• Legal Process: Disclosure of information may be required by court order, investigation, or other legal obligation.

1starz uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser. We use the following types of cookies:

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain site features. Most modern browsers offer straightforward cookie management options.

1starz uses industry-leading technology to protect your data. Our security framework is regularly audited by independent third-party security experts.

• TLS/SSL Encryption: All data transferred between your browser and our servers is secured with 256-bit TLS encryption.
• Database Encryption: Sensitive data at rest is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): SMS OTP is used to add an extra layer of security to your account.
• Access Controls: Only authorized personnel can access specific data, and all access is logged.
• Firewall & DDoS Protection: Robust server-level firewalls and DDoS protection are actively in place.
• Regular Security Audits: A full audit is conducted every 6 months by an independent cybersecurity team.
• Data Minimization: We never collect or retain more information than is necessary.

1starz does not retain your data longer than necessary. Retention periods are determined based on legal obligations, business requirements, and the type of data involved:

• Account Information: For the duration of account activity and a minimum of 5 years after closure (in accordance with AML regulations).
• Financial Transaction Records: 7 years (in compliance with international financial regulations).
• KYC Documents: 5 years after account closure.
• Gaming Logs: 3 years.
• Support Contact: 2 years.
• Analytics Data (Anonymized): Indefinitely — however, it is not linked to you.

After the retention period, data is securely deleted or fully anonymized. If data must be retained for legal reasons, you will be notified.

Under GDPR and applicable data protection laws, you have the following rights. To exercise any of these rights, contact us at support@1starz.net:

We aim to respond to your request within 30 days of receipt. Complex cases may take up to 90 days, but you will be notified in advance.

1starz services are strictly for users aged 18 and above. We do not knowingly collect or process personal information from minors.

• Date of birth verification is mandatory at the time of registration.
• In cases of doubt, age is verified using a government-issued ID.
• Any account found to belong to a minor is immediately suspended and all associated transactions are reversed.
• If you believe a minor is using our platform, please contact us at support@1starz.net.

1starz may update this Privacy Policy when necessary. We will notify you based on the nature and significance of the changes:

• Minor Updates: The "Last Updated" date at the top of the page will be changed.
• Major Changes: Notice will be given 7 days in advance via your registered email and on-site banners.
• Key Changes: Your active consent may be sought for the updated policy.

Continued use of the site after any changes constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our data protection team:

• Email: support@1starz.net
• Live Chat: Chat button in the bottom-right corner of the site — available 24/7
• Response Time: Usually within 24–48 hours

We take all complaints seriously and are committed to resolving them within the designated timeframe.